Elektromag Customer Satisfaction Assessment
Elektromag Customer Satisfaction Assessment
F-C04/1-27.07.2018-03
You Are Important For Us!
Each question you answer will help us improve the service we provide you, day by day. Your answers will be considered as an evaluation to provide you preferable service.
So, we thank you for your consideration...
Please sellect your answer according to the degree of your satisfaction for each service type.
Company Name
*
Field Of Activity
Address
Authorized Person
*
First
Last
Position
*
Phone
*
Fax:
E-Mail:
Approach of company personnel
Very Good
Good
Average
Bad
Very Bad
Ease of access to authorized personnel, the company's response time to you
Very Good
Good
Average
Bad
Very Bad
Ease access to company by phone, fax and mail
Very Good
Good
Average
Bad
Very Bad
Providing detalied information about the product
Very Good
Good
Average
Bad
Very Bad
Behavior and attention during sales delivery
Very Good
Good
Average
Bad
Very Bad
Our answer speed to your complaints and sufficiency of work on complaints
Very Good
Good
Average
Bad
Very Bad
Product quality and ease of usage
Very Good
Good
Average
Bad
Very Bad
Access to technical service
Very Good
Good
Average
Bad
Very Bad
Service continuity after selling, failure response time
Very Good
Good
Average
Bad
Very Bad
Quality, compared to its competitors
Very Good
Good
Average
Bad
Very Bad
Supply of needed spare parts
Very Good
Good
Average
Bad
Very Bad
Technical service qualification, compared to its competitors
Very Good
Good
Average
Bad
Very Bad
Where do you make research during machine purchase?
From companies and individuals doing this work
From journals on this subject
Touring the company and seeing the machine work
By search engines
By visiting websites
Advertising
Your reason to choose Elektromag Company?
Price suitability
Service and spare parts services
High quality
Healthy communication and social environment
Deadline time
Product variation
Referances
Technical innovations tracking
Credibility
If you have suggestions and/or comments:
Dear Customer, your feedback in this form will enable us to achieve greater customer satisfaction. Thank you for helping us improve the quality of service we offer you.